Legal
This Privacy Policy explains what aura collects, how we use it, and how Teakwood LLC handles connected-service data, billing data, and support interactions.
aura collects account details you provide directly, such as name, email address, company details, login credentials, billing information, and support messages.
When you connect third-party services, we process the content and metadata required to provide search, chat, document analysis, reminders, workflow execution, and related product features. This can include emails, files, calendar events, tickets, notes, and usage logs.
We use collected information to operate and improve aura, including connector-based retrieval, grounded answers, workflow execution, billing, fraud prevention, customer support, service analytics, and security monitoring.
We may also use product activity and system telemetry to diagnose issues, enforce platform policies, and improve reliability, performance, and feature quality.
We share information with infrastructure, payment, analytics, communications, and support providers only to the extent needed to run the service, process transactions, secure accounts, and support users.
We may disclose information if required by law, to protect our rights or users, or as part of a merger, financing, acquisition, or other corporate transaction involving Teakwood LLC.
We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain legitimate business records.
We use administrative, technical, and organizational safeguards designed to protect personal information, but no system can guarantee absolute security.
aura is operated by Teakwood LLC, 30 North Gould Street, Sheridan, Wyoming 82801.
If you have privacy questions or requests, contact hello@agentswithaura.com.